VoiceVera analyzes every customer call, lets you search conversations in plain language, and backs every insight with the exact quote and the moment in the recording.
Start on a sample of your calls, with our team.
Score-only QA tools ask you to trust a number. VoiceVera shows its work, so leaders, QA teams and agents can act on the same evidence.
Every recorded call is transcribed and analyzed. Empty calls, like abandoned calls and voicemail, are skipped automatically.
Every finding links to the exact quote and timestamp. Quotes are checked word for word against the transcript by code.
Search all your calls the way you would ask a colleague, and let watches check new calls for you every day.
Phone numbers become irreversible IDs on arrival, sensitive details are redacted before AI, and your data stays in your region.
“We review 2% of calls and guess the rest.”
Every call, analyzedTopic, outcome, sentiment, promises and quality checks on every conversation, with the quote behind each one.
“Why are customers calling back?”
Repeat contacts, explainedSee repeat callers, their unresolved issues and what was said the first time, grouped by reason.
“Agents don't trust the QA scores.”
Scores with evidenceCustom scorecards where every point links to the moment in the call, with a dispute flow and coaching clips.
“We hear about problems weeks too late.”
Spikes caught earlyWatches and spike detection flag unusual changes and alert the owner the same day, in-app, by email, SMS or webhook.
“Promises to call back get lost.”
Promise trackerPromises made on calls are tracked with follow-up workflows, so nothing slips. Unknown is never shown as overdue.
“Leadership wants a story, not a dashboard.”
Monthly executive reportA deep analysis with findings graded A–D, every number inserted from data by code, ready as Word or PDF.
Connect your phone system once. VoiceVera picks up new calls continuously and turns them into findings your team can act on.
Connect Twilio, 3CX, RingCentral, Aircall, Asterisk or an SFTP drop. Upload archives with a time and cost estimate.
Phone numbers hashed on arrival. Cards, emails and IDs redacted before any AI step.
Highly accurate transcription built for real phone audio, mono or dual-channel.
Topic, outcome, sentiment, promises and quality checks, using your own knowledge pack.
Quotes checked by code. “Needs review” set by fixed rules, not model confidence.
Ask questions across every call. Watches check new calls daily.
Alerts, follow-ups, coaching, digests and executive reports.
And checked again every day. Search across every conversation, then turn a good search into a watch that alerts the right owner.
Words and phrases. Find every call where a product name, competitor or phrase was said.
Meaning, not keywords. “Customers unhappy with delivery times” finds calls that never use those words.
Conditions, verified. Each condition is checked call by call and backed by a quote.
“If the price is going up again, I'd rather just cancel and switch.”
“Nobody told me about the new monthly fee. How do I close my account?”
“I'm thinking about leaving, the plan costs more than when I joined.”
AI writes the language. Code checks the facts. That is how VoiceVera keeps findings defensible in front of leadership, agents and auditors.
Every quote is matched word for word against the transcript before it is shown.
The model never writes a number in a report. Every figure is inserted from your data.
“Why did you say that?” opens the call at the exact second the evidence was spoken.
Every result records the prompt, schema and model version. Results are append-only.
Confidence grades are assigned by fixed rules in code, based on the evidence, never by what the model says about itself.
A monthly executive report and trends you can defend.
Custom scorecards with evidence behind every point.
An attention inbox for what needs a human now.
Three of the ways teams use VoiceVera. Numbers below are illustrative examples, not customer results.
Call volume is rising, but nobody knows why customers call twice.
Fix the tracking message and set a watch on “where is my order” calls.
Agents dispute QA scores built on a handful of reviewed calls.
Weekly coaching sessions built from clips of each agent's own calls.
An outsourcer must show each client the quality of its program.
Share the report in quarterly reviews and set client-specific watches.
Charts: illustrative examples.
Fully managed cloud, hosted in the region you choose. Your audio and transcripts are never used to train AI models.
Nothing to install. We run, update and back up the platform.
Your data pinned to an approved region, for example the US or Canada.
Transcribes on your site. Only redacted text leaves your network.
Turned into irreversible IDs on arrival. Full number only with permission, a reason and a log entry.
Cards, bank details, emails and IDs removed before any analysis. Agents appear only as aliases.
Each organization's data is encrypted with its own keys, with two-step sign-in.
Separation between organizations is verified by automated tests.
Optional data policy that keeps nothing at AI providers after each request.
Retention set by you, a tamper-evident access log, deletion by customer and full export.
Plans per agent seat with pooled analysis minutes. We analyze a sample of your calls first, so you see the value before you commit.
Every call analyzed, search and core dashboards.
Quality, watches and alerts for the whole floor.
Deep search, executive reports and integrations.
Per-client workspaces, Edge Agent and custom data policy.
Anything else? Ask us in the demo.
Twilio, 3CX, RingCentral, Aircall, Asterisk and FreePBX recordings with queue logs and call records, or a simple SFTP drop. Mono and dual-channel recordings both work; dual-channel gives the most reliable speaker separation.
Every call. Empty calls such as abandoned calls, very short calls and voicemail are skipped automatically, so you only pay for conversations.
No. We have a no-training commitment, publish our sub-processor list, and offer an optional zero data retention policy with AI providers.
In the region you choose, for example the United States or Canada. The optional Edge Agent transcribes on your site so only redacted text leaves your network.
VoiceVera scores objective behavior only, never mood or feelings, and every score links to the moment in the call. Agents can see the evidence and dispute a score.
The Analyst Assistant is coming soon. Today, smart and deep search answer most questions across every call.
Tell us about your contact center. We'll show you what VoiceVera finds in a sample of your calls.
Or email hello@voicevera.com